Refund Policy

Every part we cut is made to order from your file.

When we recut or refund

We only recut or refund if the parts you receive do not match your order's file, material, thickness, quantity or other selected specifications. If design for manufacturing (DFM) changes were needed and you accepted them, we compare against the latest version you accepted. For example: the wrong shape, a missing hole, the wrong material or thickness, or the wrong quantity.

Anything else is up to us, except where the law gives you a right to a remedy. We look at every case and do what we think is fair.

What we do not cover

• Mistakes in your file, like the wrong size or a missing hole. We cut what your file shows.
• Choosing the wrong material, thickness or quantity.
• Normal differences in the material, like small colour, grain or finish changes.
• Using a part for something the material is not right for.

How to reach out

Email orders@laserfast.ca within 14 days of getting your parts. Send your order number, a few clear photos, and a line or two about what is wrong. If the box was damaged in shipping, send a photo of the box too.

We will reply with what we can do: recut the parts, refund them, or something else that solves the problem. We may ask you to send the parts back.

Refund timing

Refunds are issued to the original card you paid with. Your bank usually takes 5 to 10 business days to show it.

Cancelling

If we have not started cutting, email us and we will try to cancel your order. Once your parts are cut or being cut, we cannot cancel it.