Questions, answered.

We accept DXF and STEP files (flat parts, up to 4 MB). SVG, DWG and PDF are currently not supported.

A regular 2D DXF with closed contours, drawn at 1:1 scale in millimetres or inches. The quoter reads your file as soon as you upload it and shows whether the geometry can be quoted before you configure the part. Make sure that:

• the file holds only one part (no multi-part files; we do the nesting ourselves)
• there are no steps, extruded features or bosses
• every contour is closed, inside and out
• the part is no larger than 47 x 95 in

The full criteria are on our design guidelines page.

After you upload, on your file’s card. We read the units saved in your file and preselect them; you confirm millimetres or inches before configuring.

Six plastics: Polycarbonate (Lexan), ABS, Acrylic (Plexiglass), Aluminum Composite Panel (ACP), HDPE and UHMW. Four metals: 5052 aluminum, 6061 aluminum, 304 stainless steel and mild steel. Each material comes in our standard thicknesses. For special materials or thicknesses, reach out through our Contact Us form.

Yes. We cut 5052 aluminum, 6061 aluminum, 304 stainless steel and mild steel on a 6 or 8 kW fiber laser, or on a water jet when the part is too thick for the laser. Tapping is offered on 1/8″ sheet and thicker. Countersinks, counterbores, bends and other materials or thicknesses are quoted manually through the Contact Us page.

47 in × 95 in. We cut from 48 in × 96 in sheets and reserve a 1-inch margin for fixturing.

The quoter shows our standard material offering for now. We will expand our materials and thicknesses as demand grows. For other materials, we quote manually through the quoter or the Contact Us page.

Not at launch.

Upload your DXF, confirm units, pick a material and thickness, assign features (through-cut, tapping, countersink, counterbore, chamfer, pocket), and set quantity. The cart total updates as you configure.

We could not price its shipping automatically. That happens when a part is too large to ship as a parcel, the address is outside Ontario, the parts need more than one box or exceed Purolator’s size or weight limits, or Purolator does not return a usable price. Fill in the form on the cart and we will email you a confirmed total.

Currently, plastic orders ship in 5 business days and metal orders in 8 business days. An order with both plastic and metal parts ships together on the metal timeline. If we can beat the promised date, we do.

Yes. Choose Pick up at checkout. Pickup is at 584 Colby Dr, Unit 6, Waterloo, ON N2V 1A2, Monday to Friday, 8 AM to 4 PM. We email you when your order is ready.

Ontario, by parcel at launch. For addresses outside Ontario, contact us before ordering.

13% Ontario HST applies to the subtotal plus shipping. The amount is shown in the cart before checkout.

No. You can upload, configure, and check out as a guest.

When you check out, your order is saved to an account under your checkout email. To sign in, use the account setup link in your confirmation email, or choose Forgot password on the sign in page with the same email. Once signed in, you can see all your past orders.

Every order email includes a status link. Open it to see the current state. Paid, in production, shipped, or ready for pickup.

Yes. You can see your past orders in your account and reorder them. The parts go back into your cart with the same material, quantity and features, priced at current rates.

Send one when:

• you need materials or thicknesses outside our current offering
• your parts are too large to ship as a parcel
• you are located outside Ontario
• you need operations outside our standard ones

The cart routes you there automatically when needed.