Privacy Policy

This is what we collect about you, why, and who sees it. We follow Canada's privacy law, PIPEDA.

What we collect

• Your name, email and phone number.
• Your shipping and billing addresses.
• The files you upload and the parts you design on our site.
• Your orders and our messages with you, including chat and email.
• Basic technical details, like your browser and error reports when something breaks.

We never see your payment information. Stripe handles payment and payment details.

Why we collect it

To quote, make, ship and support your orders, to send you order emails, to keep the site working and safe, and to keep tax records.

We do not sell your personal information.

Who we share it with

Only the companies that help us run the business, and only what each one needs:

• Partner shops that cut parts get your file and order details.
• Stripe takes payments.
• ShipStation and the carrier, such as Purolator, receive your name, address and phone number to calculate shipping rates and create labels.
• Our email, chat, hosting and error-reporting providers (Resend, Crisp, Vercel, Supabase, Cloudflare and Sentry), only to run the site.
• Google, only if you choose to sign in with Google.

Some providers may store or process your information outside Canada. It may be accessible to courts, law enforcement or national security authorities under the laws of those countries.

How long we keep it

• Orders and invoices: for at least 7 years, for tax purposes.
• Your files: as long as your order or account needs them, so you can reorder or ask for a recut.
• Your account: while you use it, then for a reasonable time after you close it.
• A guest cart: it goes away after 72 hours without use, unless it became an order.

Cookies

We use cookies to keep you signed in and to remember your cart. Checkout does not work without them.

Your choices

You can ask us what we have about you, ask us to fix it, or ask us to delete what we do not need to keep for tax or warranty reasons. Email orders@laserfast.ca and we will answer within 30 days.

If you are not happy with our answer, you can contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.

Questions

Johan Coetzer is responsible for our privacy practices. For privacy questions or complaints, email orders@laserfast.ca or write to Johan Coetzer, Modular Aluminum Products, doing business as Laser Fast, 584 Colby Dr, Units 5 and 6, Waterloo, ON N2V 1A2.